Frequently Asked Questions
Everything you need to know when things don't go as planned.
What is the 'Something went wrong' philosophy?
We believe in embracing the unexpected. Our products are designed for those who find beauty in the glitches and humor in life's little mishaps.
How long does shipping take?
Standard shipping typically takes 5-7 business days. If your tracking says 'Error,' don't panic—it's likely just our brand aesthetic, but feel free to contact support.
What is your return policy?
If something actually goes wrong with your order, we offer a 30-day window for returns or exchanges, provided the items are in their original, unglitched condition.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. All transactions are encrypted to ensure nothing actually goes wrong with your data.
Can I cancel my order after it's been placed?
Orders can be canceled within 2 hours of placement. After that, the process has already begun and cannot be interrupted.
How do I track my package?
Once your order ships, you will receive an email with a tracking link. If the link leads to a 404 page, please wait 24 hours for the carrier's system to sync.